Terms and Conditions

1. Identification

Grupo de Soluciones Creativas S.A.C., with RUC 20607431117 and registered address at Las Almendras 286, San Martín de Porres, Lima, Perú, owner of the AulasMoodle and Aulaxis brands. AulasMoodle currently operates under its new brand, Aulaxis (aulaxis.com).

Contact email: contacto@aulasmoodle.lat.

2. Purpose

These terms govern access to the site and the general conditions of the services we offer:

• Implementation of Moodle platforms and virtual classrooms.
• Moodle SaaS (managed platform) and cloud infrastructure.
• Platform migrations and upgrades.
• Support and maintenance.
• Development of plugins, themes and custom solutions, including reports, gamification and payment gateways.
• Integrations with WordPress, ERP, CRM and other systems.
• Custom software and e-learning platform development.
• Instructional design, educational content and SCORM courses.
• Training, proctoring, video conferencing and consulting.

3. Use of the site

The content of aulasmoodle.lat, including the blog, is for informational purposes only and does not constitute a binding offer. The conditions of each service are defined in its proposal.

You may not use the site for unlawful purposes, attempt to access unauthorized areas, interfere with its operation or copy its content for commercial purposes without authorization.

4. Contracting and quotes

Each service is contracted through a quote or proposal accepted in writing, which defines the scope, timeline, deliverables, service levels and price. Quotes are valid for the period stated in each document.

Inquiries are handled through the forms on this site, via WhatsApp, by email or through Aulaxis (aulaxis.com).

5. Scope and changes

Only what is described in the accepted proposal is included. Any change in scope is evaluated, quoted and approved in writing before it is carried out.

6. Prices, taxes and payments

Prices are expressed in Peruvian soles (PEN) or US dollars (USD), depending on each proposal, and state whether taxes are included. We accept bank transfers and PayPal. Payment terms and dates are set out in each contract or proposal.

7. Timelines, deliverables and acceptance

Timelines run from the acceptance of the proposal and the client’s delivery of the necessary information and access. Each deliverable is considered accepted when the client approves it or raises no objections within the agreed period.

8. Managed services (SaaS, cloud and support)

Availability, backups, response times and support are governed by the service levels agreed in each contract. We may schedule maintenance with reasonable advance notice.

9. Client obligations

• Provide accurate information and the access needed to deliver the service.
• Appoint a project lead.
• Protect their credentials and manage their users’ permissions.
• Take responsibility for the content they publish on their platform and hold the rights to that content.

10. Acceptable use of the platforms

The platforms we implement or operate may not be used to:

• Distribute malicious software, send unsolicited email (spam) or attack other systems.
• Publish illegal content or content that infringes copyrights, trademarks or other third-party rights.
• Attempt unauthorized access or carry out activities that affect the stability of the service.

11. Third-party software and Moodle

We provide services on open-source software such as Moodle, subject to its own licenses, and on third-party services (cloud providers, video conferencing, payment gateways), subject to their own terms. Moodle™ is a registered trademark of Moodle Pty Ltd; AulasMoodle and Aulaxis are independent providers and are not affiliated with Moodle Pty Ltd.

12. Intellectual property

Code developed specifically for a client becomes the client’s property once paid in full. We retain ownership of our tools, components and prior know-how, which the client may use within their solution.

The texts, images and trademarks on this site belong to the site owner or to their respective owners.

13. Confidentiality

We treat the information the client provides to deliver the service as confidential. We can sign non-disclosure agreements when the project requires it.

14. Personal data

We process personal data in accordance with our Privacy Policy and Peru’s Law No. 29733, the Personal Data Protection Law, and its regulations.

15. Development warranty

Custom developments include a warranty to fix, at no additional cost, errors attributable to the delivered work. Unless the contract or proposal states a different period, the warranty lasts six (6) months from delivery or go-live. At the client’s request, the contract may set a longer period, for example one (1) year.

The warranty does not cover changes in scope, new features, errors caused by third-party modifications, updates to Moodle or other components not included in the proposal, or issues with the client’s infrastructure. These are handled through support or a new quote.

16. Suspension and termination

We may suspend a service for non-payment or for use contrary to these terms, with prior notice. When a managed service ends, we provide the client with a copy of their information in a standard format.

17. Limitation of liability and force majeure

We are not liable for indirect damages, lost profits, or failures caused by third parties or force majeure events. [TO BE CONFIRMED: liability cap with legal counsel]

18. Links to other sites

The site links to aulaxis.com, to our demo platform and to third-party sites (for example, client projects). We are not responsible for the content of third-party sites.

19. Complaints Book

We provide a virtual Complaints Book (Libro de Reclamaciones), in accordance with Peru’s Consumer Protection and Defense Code. You can access it from the Libro de Reclamaciones page on this site (available in Spanish).

20. Changes

We may update these terms. The version in force is the one published on this page, with its update date.

21. Governing law and jurisdiction

These terms are governed by the laws of the Republic of Peru. Any disputes are submitted to the judges and courts of Lima.